This queue management system is the best solution for any business requiring ticket flow management. This multi-service queue management system allows you to manage up to 32 different queues that can be activated for ticket dispensing based on a scheduled time, after which the service is automatically interrupted.
It is also possible to set a different maximum number of tickets that can be issued for each service.
You can manage up to 64 different call operators, scheduling an operator to call a single service or multiple services called by the same operator. You can schedule the transfer of a queue to another operator, avoiding the need to retrieve the ticket from a second queue after acceptance.
Schedules can be set with two daily time slots for ticket issuance, outside of which service will be automatically suspended. Call buttons can be configured on a stunning 17-inch Samsung touchscreen with an infrared vandal-proof touch screen.
Tickets are 8cm in size and are customizable. You can add text, logos, and set the font size and type. The ticket also displays information such as the number of people waiting before the number collected.
The operator can make calls, call back numbers that have not shown up, put the service on hold, transfer their queue to another operator.
The system can have either a summary room monitor or an LED display connected to a mini PC supplied by us that allows you to view calls as well as videos and advertising images that can be programmed by the customer.
The call can be either a sound call with the classic DON dial tone or a voice message with a message announcing the number called and the location of the service. This solution is useful in multi-specialty centers where blind people may be present.
Optionally, it is also possible to provide evaluation keyboards for the service received, with which the user can express and release quality feedback.
In addition to the room monitor, it is possible to order counter monitors, which are placed above the door jamb or above the operator's counter and communicate the last number called and the counter that called it.
For a wireless system, a maximum distance of no more than 15 meters from the Totem is recommended, as the Totem is the server that analyzes all incoming and outgoing information. For longer distances, a wired installation is recommended, using a data line from the Totem to reach all the various components via a 232 or 485 serial signal.
Touch Screen Totem:
- Programmable printer for up to 32 different services and 64 operators
- Touch screen and 17" SAMSUNG color LED monitor
- Issuance of pre-cut receipts that can be customized with a LOGO
- Voice call or Bell Voice
- Printer with WINDOWS operating system
- Customization of video interface, buttons, ticket issuing times
- Available in both wireless and wired versions
- 100W External Audio Output, Built-in speakers
Main summary display for waiting room:
4-line display with 7 cm high characters in a red LED matrix, each line will display 4 alphanumeric characters identifying the service and the number called, followed by a second two-digit number on the same line indicating the counter where to go with the called number.
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